In January 2014 we have created regional HR boutique providing recruitment & consulting services in Central Eastern Europe. After few years of successful delivery in the area of Sales & Marketing, Engineering and BPO/SSC in February 2019 we became part of L.M. International Group. Since then in addition to recruitment we provide wider range of services including services for retail sector like mystery shopper, inventory management or trading e-commerce platform. In the HR field we are proud to call ourselves Experts in recruitment for the sector BPO/SSC. On top of that we provide our own assessment and development apps, virtual interview apps and recommendation apps.
Very good knowledge of German (written and spoken) required / B2+ levelKnowledge of English min. B1Very good computer skills (Word, Excel, Outlook)Attention to detailsWork under time pressure, organization skills, proactive attitudeExperience of working in a customer service role will be an assetA high standard of communication and proactive approach to problem solvingDetail-oriented, well organized, flexible and open to changes,
Our client offers:o Stable contract of employmento Clear career path in a growing multinational organizationo Attractive package of extra benefits of your choosing (fitness, gym, cinema, etc.)o Private medical care for you and your familyo Life insurance
You will be responsible for:
Processing orders received from external customersProvide quality service and support in handling day-to-day activities of the customer service role for all customers in a perfect manner (all order-to-cash-processes)Prepares data related to KPI measuring customer performance and satisfactionResponds to customer queriesProvides updates to customers on order status and/or problem resolutionsCollects feedback on customer satisfaction
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