In January 2014 we have created a regional HR boutique providing recruitment & consulting services in Central Eastern Europe. After a few years of successful delivery in the area of Sales & Marketing, Engineering and BPO/SSC in February 2019 we became part of L.M. International Group. We are proud to call ourselves Experts in recruitment for the BPO/SSC sector.
Currently for our client from the BPO/SSC sector we are looking for talented people with foreign language skills who are ready to begin or continue their professional career in international structures.
Responsibilities:- Responding for questions and cases submitted by comapny`s employees via telephone or e-mail and registering and controlling client cases in ServiceNow.- Updating systems with the data entry requests, focusing on efficiency and quality processing.- Responding to basic and moderately complex inquiries about policies and procedures.- Showing customers how to retrieve information through the various channels (HR Portal).- Maintaining and monitoring case management tickets according to SLA's.
Job requirements:- Minimum of 1 year experience in a customer service environment will be an asset.- Relevant higher education (preferably in HR).- Fluent in English and Dutch / German languages, both written and verbally is required.- Strong customer focus, and problem-solving skills.- Capability of working in a fast-paced, dynamic and multicultural environment.- Experience with HR supporting technology (case management software, telephony), knowing of ServiceNow would be an asset.- Experience from HR Shared Service Center, general HR function or BPO structure is a great advantage.
HR Advisor will be a part of global HR Delivery Center providing support within areas of HR Operations, Talent Acquisition, development & implementation of global HR processes.
This position serves as first point of contact for all incoming queries from company1s employees and managers to efficiently handle HR, Payroll and HR-IT related requests and communicate effectively with employees, managers, People Services and On site HR.
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